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Lusopay

Security

Fraud reporting

Please read the notes below carefully before filling in the form.

Merchants processed by lusopay go through a rigorous screening process, so fraud is extremely rare. Before reporting, first confirm who actually received the payment: some banks show "lusopay" on the statement instead of the merchant's name. lusopay can only contact the merchant when the payment was processed by lusopay; for payments made through other means, contact the entity involved directly.

Check the payment details

Other ways to resolve the situation

  • File a complaint through the merchant's complaints book.
  • Refer the case to a consumer dispute arbitration centre.
  • File a criminal complaint with the police or the public prosecutor's office.

lusopay processes the data collected in this form solely to investigate the fraud report, in accordance with its Privacy Policy.

Se for cliente lusopay, indique o identificador público da conta (opcional).

Indique a entidade, referência e outros dados que identifiquem o pagamento.

Descreva com detalhe o que aconteceu.