Frequently asked questions

Sign-up is free. Fees depend on the payment methods you enable.

Companies, sole traders, associations, foundations, condominiums and government entities.

Click "Sign up free" on the website and complete the registration form. Once registered, log in to our homebanking and submit your documents. At the end of the registration form we show the list of required documents, so you don't miss any.

Set up a mandate once and start receiving monthly fees, subscriptions or membership dues automatically, with no manual effort or delays.

Request the payment to your customer's phone and get confirmation within seconds — no terminal, no card, no physical contact.

Generate a reference with entity, reference and amount, which your customer pays via online banking, their banking app, Multibanco (ATM) or a POS terminal.

Generate a Payshop code your customer can pay at thousands of Payshop points across Portugal — shops, kiosks and CTT agents.

Accept credit card payments directly on your online store, with immediate confirmation and no physical terminal required.

A physical payment terminal that accepts cards and contactless payments, in your store or on the go.

At the start of each month you receive by email the invoice issued on the last day of the previous month, containing all costs for the month it covers.

Besides receiving the invoice by email, you can view all invoices issued in your name in lusopay's homebanking. To do so, click the Personal menu and then the Invoices menu.

Yes, invoices have one line per payment service, showing the number of services performed and their value.

Yes. The payer can cancel a CORE-type direct debit payment with their bank up to 8 weeks after the debit, with no justification required.

Yes. You can use lusopay's creditor entity or your existing one, keeping the authorisations already collected.

In the Lusopay homebanking you can enter payment requests through a form, or by uploading a CSV file with several direct debit requests, or with an XML file exported from your billing software, or directly through an API (with no human intervention).

If the payment was made through Lusopay, use the payment search on our site, by clicking here, to find out who made it. If you made the payment using another payment institution, you should contact them.

If you believe you have been the victim of fraud involving payment services marketed by Lusopay, fill in the fraud reporting form, linked in the footer of this site. You may also file a complaint in the online complaints book of the entity you believe defrauded you, turn to arbitration centres, and file a criminal complaint with the police authorities or the Public Prosecutor's Office.

Lusopay integrates with more than 40 different platforms, including online stores, billing software, point-of-sale solutions, and many others. To see all the integrated solutions, visit the Plugins and documentation page.

In the technical documentation area, with manuals, endpoints and integration examples.

Yes. Credentials and the test environment are provided during the integration process.

You can subscribe to the changelog to receive automatic alerts about new versions.

By email: for general support geral@lusopay.com, for commercial matters comercial@lusopay.com, and for technical support dev@lusopay.com. By phone: for general or commercial matters +351 22 731 10 51, and for technical support +351 22 732 20 28.

Yes. lusopay, Instituição de Pagamento, Lda. is registered with Banco de Portugal under no. 8700 and authorised to operate across the European Union.