Consumer rights
Information about your rights and dispute resolution.
This document is managed in the administration area and will be published in its final version. The text shown is provisional.
As a user of the services, you have a set of rights provided for under applicable law.
In the event of a dispute, you may turn to the competent alternative dispute resolution (ADR) bodies, in particular CNIACC and CICAP.
You can also submit complaints through the electronic Complaints Book and to Banco de Portugal.